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Saturday, December 25. 2010Christmas 2010Trackbacks
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Yeah, too common an experience I think, and as a technical writer I wince when I hear about inadequate/absent documentation. I think purchasing decisions would be significantly different if people had information about support and so forth when they make the initial decision. If Dick Smith cared about the whole value of what they sell, they could have internet access which made it easy to check the websites and reviews of the things they have in store. Preferably at the end of each isle. There are a few things I’ve wrestled with and would not have bought if I’d known how inadequate the support was. Perhaps I should factor this function into the total benefit provided by a proper internet-capable phone. One of the things about Trade Me which I really like is the reviews and ratings. It makes it easier for a vendor’s or product’s reputation to be assessed at the point where it makes the most difference to the purchase decision. I hope (and kind of expect) that that sort of facility will increase over time. |
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